Frequently Asked Questions
- No Risk Guarantee
- What is your Coaching Structure?
- How long would we work together?
- Who are your clients?
- Is Coaching Confidential?
- What if I decide not to finish the coaching term?
No Risk Guarantee
As your coach I am so confident that I can help your business that I give you a 30 day guarantee. We always provide a service tailored to the specific needs of each client. At the same time we recognise the need to provide clients with the highest level of return on their investment in our coaching service whilst minimising risk. We believe in a fair and transparent relationship that is supported by a 30 day guarantee.
If for any reason you are not satisfied with the coaching service provided, you can within the first 30 days of coaching cancel the coaching agreement and have a full refund.
Whilst our clients do achieve significant benefits from the processes, techniques, training and coaching provided through our service, the nature of coaching means we are unable to offer any guarantees as to the specific results that will be achieved.
The role of the coach is to assist the client with issues in the business but it is not the role of the coach to make decisions on behalf of the client or to ‘run’ the business. The ultimate responsibility for results always rests with the client.
What is your Coaching Structure?
We will have a 50 minute session 4 times per month, depending on location and circumstances these are either by phone or face to face, phone charges are included in your fee, regardless of your location. This is supplemented by “E-Coaching” by email at no extra charge, plus the occasional “Power Coaching Call” (5 minutes) as required to share a success or raise a discussion point for the next session. You commit to completing the fieldwork for each session as this is part of the contributing factor to empowering you with the learning, growth, action and results that will happen between calls.
How long would we work together?
Generally clients are seeking massive change to re-invigorate and transform their business – to obtain this level of transformation and achieve the breakthrough results desired it is usual for a program to run anywhere from 12 to 18 months. As a bare minimum a 3 month program of 12 sessions will enable some change to occur.
We normally start with a 3 to 6 month program and build on those achievements. Very simply I suggest to my clients that they stay with me as long as they love the coaching – and the results!
Who are your clients?
My clients are Business Owners in the Small to Medium enterprise category; they are seeking to achieve massive change within their business to either grow their business’s profitability and revenue, re-vitalise the business, expand their business through systemization and process or even to achieve more balance in their work/family relationship.
Some Owners want to change their business into a ‘lifestyle businesses where they become more of an investor than operator, enabling them to focus on other ventures, family and lifestyle choices.
Is Coaching Confidential?
As your coach I will maintain client confidentiality. I honour the client's confidence, and do not discuss the details of our coaching sessions with others. Both the coach and the client agree to a foundation of honesty, trust and respect, understanding that your ultimate well-being is the central focus of our coaching relationship.
What if I decide not finish the coaching term?
If at some point during the coaching you're not getting value, we'll both know it. You may cease coaching at the end of any four week cycle, and get a full refund for the unused portion. You would then be charged at the normal monthly rate for the coaching you have used, rather than any discounted rate.
